Updated Billing Options
To provide flexibility for different account structures, the following payment methods and billing options are available:
| Billing Option | Description |
|---|---|
|
Credit Card / Bank Card (Most Common) |
Automatic recurring payments linked directly to your saved payment method. |
|
Post Paid - IO Option (Requires Approval) |
Insertion Order (IO) based billing, allowing for invoicing after services are delivered. |
|
Wire Transfers (Requires Approval) |
Direct bank-to-bank electronic fund transfers for account funding. |
|
Swift Transfers (Requires Approval) |
Secure international bank transfers for cross-border account funding. |
Note: Ad credit prepayments cannot be made via credit card, and wire transfers must be used instead. However, accounts active for over 30 days in good standing may be evaluated for credit card prepayment eligibility.
Frequently Asked Questions
1. How do I get an invoice/receipt?
Currently please reach out to adsupport@newsbreak.com
2. Can I change my payment method?
After adding a primary payment method, your credit card cannot be entirely removed from the account. It can only be replaced with a different card.
3. How can I dispute a billing issue or request a refund?
Please submit a request to adsupport@newsbreak.com and allow 2-3 days for our team to investigate.
4. Why was my card charged $10 but I haven't run any ads yet?
We have a temporary $10 card authorization fee. If you run ads, this amount goes towards your advertising budget; otherwise, if you don't run ads, it will be fully refunded. The payment amount is held for 7 days, and if not captured within this time, Stripe cancels the payment and releases the funds.
5. My card payment failed but I know I have enough funds. What should my next steps be?
To get your ads back up and running, you can try one of the following steps:
Contact your bank to resolve the current payment issue.
Switch your payment method. If you add a new card, just remember to check on your ads afterward.
6. How do I increase my billing threshold?
Billing thresholds are managed automatically based on your account spending. To qualify for higher thresholds over time:
Maintain steady spending: Consistent ad activity prompts automatic threshold evaluations.
Keep payment methods active: Ensure your billing details are valid so charges process without failures.
Contact Support (if urgent): If your current limit is throttling active campaigns, submit a ticket to request a manual review.
How Daily Budgets Work on NewsBreak Ads
Your daily budget acts as an average target calculated over a calendar week (Sunday through Saturday). To help you capture high-value traffic when performance peaks, NewsBreak Ads uses dynamic daily pacing—ensuring your daily spend can flex while keeping your total weekly spend strictly protected.
How Daily Spending Flexes
- Standard Daily Pacing: Under normal conditions, delivery is continuously optimized to hit your target daily budget.
- High-Opportunity Days: During peak engagement periods, the system may spend up to 75% over your daily budget to maximize performance.
đź’ˇ Pro Tip on Event Optimization:
Double-check that your conversion event matches your primary campaign goal. Optimizing for an upper-funnel event (e.g., View Content) rather than a lower-funnel event (e.g., Complete Payment) can cause the system to spend more aggressively to capture abundant conversions, leading to higher daily costs. If you have questions, feel free to reach out to Ad Support.